Studio
Policies
A few simple guidelines to keep the studio running smoothly for every client.
Appointment Policy
Appointments may be scheduled online, by phone, or in person. New clients are encouraged to arrive 10–15 minutes early to complete any necessary paperwork and consultations.
Cancellation Policy
A minimum of 24 hours' notice is required for cancellations or appointment changes. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equal to 50% of the scheduled service.
No-Show Policy
Clients who fail to attend their appointment without notice will be charged 100% of the scheduled service fee. Multiple no-shows may require prepayment for future appointments or lose the opportunity to reschedule.
Late Arrival Policy
Clients arriving more than 15 minutes late may need to have their service shortened or rescheduled to avoid impacting other scheduled appointments. Full service charges may still apply.
Refund Policy
Due to the nature of esthetic services, refunds are not available for services that have already been performed. If a client is dissatisfied, every effort will be made to address concerns and find an appropriate solution.
Retail Product Policy
Unopened retail products may be returned or exchanged within 14 days of purchase with a receipt. Opened or used products cannot be returned due to health and safety regulations.
Health & Safety Policy
Clients must disclose any allergies, medications, skin conditions, recent cosmetic procedures, or health concerns prior to treatment. Certain services may be modified or postponed if contraindications are present.
Waxing Policy
Hair should be approximately 1/4 inch long for optimal waxing results. Clients using Accutane, Retin-A, retinoids, or other exfoliating products should inform their esthetician before treatment.
Treatment Results Policy
Results vary from person to person. While professional treatments can improve the appearance and health of the skin, no specific results can be guaranteed.
Children & Guests Policy
To maintain a relaxing environment for all clients, only individuals receiving services should attend appointments unless prior arrangements have been made.
Payment Policy
Payment is due at the time services are rendered. Cash, debit cards, and major credit cards are accepted.
Respect Policy
Skin by Brady is committed to providing a welcoming, respectful, and inclusive environment for all clients. Disrespectful behavior toward staff or other clients will not be tolerated.